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IT Support & Service Desk

Service desk, desktop support and IT support engineer roles.

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One career, three angles.

Same experience and the same facts. Each version leads with what that role screens for.

IT Support & Service Desk

Leads with

Troubleshooting, end-user support, Google IT Support certificate

Send for

Service desk, desktop support, IT support engineer

Systems & Microsoft 365 Admin

Leads with

Microsoft 365, Active Directory, Linux servers, AWS hosting

Send for

Junior sysadmin, M365 admin, IT operations

Technical Writer

Leads with

User guides, manuals, KB articles, writing for non-technical readers

Send for

Technical writer, documentation, knowledge base

All three share the same facts; only the emphasis changes.