I fix it, then I write down how.

Siemens, Verna, Goa

• Builds and maintains internal tools and software that support day-to-day business operations.
• Writes the user guides, technical manuals and knowledge base articles people rely on, lifting documentation quality and adoption.
• First line for software, hardware, network and application issues, keeping downtime to a minimum.
• Keeps system configurations, IT asset records and documentation current against security and compliance requirements.
• Works with cross-functional teams to ship software enhancements and close out technical issues.

British Airways, via Forage, Remote

• Analysed operational IT systems and processes in a high-volume, customer-facing environment and proposed improvements tied to service goals.

Patnekars Private Limited, Margao, Goa

• Configured and maintained web-based systems and supported backend infrastructure in a live environment.
• Structured troubleshooting that contributed to a 40% reduction in defects.
• Completed the industrial project “Building a Digital Customer Onboarding and Servicing Platform for a Goan Hyperlocal Marketplace”.